Skip to content
FireflyFind your next client

Refund Policy

Last updated October 12, 2026

This policy explains when purchases from Firefly can be refunded. It forms part of our Terms of Service. Payments are processed by Creem (Armitage Labs OÜ), our merchant of record, which issues approved refunds to your original payment method.

Refunds for unused purchases

You can request a full refund within 14 days of a charge if no credits have been used since that charge. For a top-up, the credits from that top-up must be unused.

When we refund a subscription charge, we cancel the subscription and the workspace moves to the free plan. When we refund a top-up, we remove its credits.

Non-refundable purchases

Once any credits from a purchase have been used, the purchase is non-refundable. Before each purchase you confirm the following statement, in which “digital tokens” means Firefly credits, including the monthly credits that come with a plan:

“I agree that by clicking purchase, I request immediate access to these digital tokens and explicitly waive my right to a 14-day refund period once any portion of the tokens are consumed.”

We also do not refund:

Cancelling a subscription

A workspace owner or admin can cancel at any time from the pricing page under Manage billing. Cancelling stops the next renewal. Your plan stays active until the end of the period you have paid for and then moves to the free plan. Deleting your account does not cancel a subscription, so cancel first.

Changing plans

An upgrade takes effect immediately and you are charged the prorated difference for the current billing period. That charge follows the same rules as any other purchase. A downgrade of a monthly plan also takes effect immediately, with no refund for the rest of the current period. Annual plans can be upgraded at any time but cannot be downgraded or switched to monthly billing before the end of their term.

Failed actions

If a search, AI review or draft fails because of a problem on our side, we return its credit to your balance.

Billing errors

If you are charged twice for the same purchase, charged after a cancellation took effect, or charged the wrong amount, tell us within 60 days and we will refund the amount charged in error, whether or not credits were used.

EU and UK consumers

If you live in the EU or the UK and buy as a consumer, the law normally gives you 14 days to withdraw from an online purchase. Credits are digital content that we supply as soon as you pay. At checkout you ask for immediate access and acknowledge that you lose your right of withdrawal once any credits from the purchase are used. Until then, you may withdraw within 14 days of the purchase and receive a full refund.

To withdraw, email team@firefly.tools from your account email address with a clear statement that you are withdrawing, identifying the purchase and its date. Creem will refund you within 14 days, as described in its Buyer Terms.

How to request a refund

Email team@firefly.tools from the address on your Firefly account and include the date and amount of the charge or the order number from your Creem receipt. Approved refunds are returned to the original payment method. Your bank may take several business days to show them.

Chargebacks

Please contact us before disputing a charge with your bank. If you dispute a charge that is not refundable under this policy, we and Creem may contest it using records of your purchase, your acceptance of the statement quoted above, and your use of credits. We may suspend the workspace while the dispute is open, and if the charge is reversed we may remove the plan and credits it paid for. This does not affect your right to dispute a charge you did not authorize. Other disputes are handled under the Terms of Service.

Changes to this policy

We may update this policy and will post the new version with a new date. Each purchase is governed by the version in effect when it was made.

Contact us

Firefly Tools LLC
Email: team@firefly.tools